Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great location
Friendly staff
Limited dining options
Questioning our booking
8.2/10
Great
Rooms
8.5
Location
9.5
Service
8.8
Dining
7.0
Guest reviews
8.2/10
based on 9 reviews
6.5
6.5/10 based on 431 reviews
Jim
United States,
May
2024
9.0/10
This hotel is a hidden gem nestled by the stunning lake, offering a perfect mix of jungle privacy and beachfront beauty. The service was exceptional, though the dining options were slightly lacking. With comfortable rooms and a serene atmosphere, it's a great value for the experience it provides.
Rooms
9.0
The rooms on the second level with windows to outside terrace were spacious and modern, offering a cozy retreat after a day of adventures.
Service
9.0
I was pleasantly surprised by the attentive service, from quickly addressing our booking concerns to arranging convenient airport shuttles and tours.
Location
10.0
The hotel's location directly on a beautiful white sand beach, surrounded by lush jungle, provided a tranquil setting with easy access to restaurants along the lagoon.
Dining
8.0
While the Mexican dishes offered were delicious, I wished there were more diverse dining options to choose from during my stay.
Facilities
9.0
The facilities, including the inviting pool and tour/ticket assistance, added convenience and enjoyment to my stay.
John
United States,
April
2024
8.0/10
I absolutely loved my stay at this hotel! The location is superb, right by the beautiful lake with enough jungle around to give a sense of privacy. It's close to various restaurants and offers stunning lakefront views by the reef. The rooms were cozy and had windows opening to the outside terrace on the second level, creating a tranquil atmosphere. The service, although at first questioning our booking, quickly resolved everything and even arranged an airport shuttle for us. The only slight letdown was the lack of dining options, limited to just toasted bread. Overall, a great value for the money spent.
Rooms
9.0
The rooms were cozy and had windows opening to the outside terrace on the second level.
Service
8.0
The service, though questioning our booking initially, quickly made our reservation and facilitated an airport shuttle for us.
Location
10.0
The hotel's location was fantastic, providing a good balance between natural surroundings and convenience. It was close to various restaurants and offered beautiful lakefront views by the reef.
Dining
6.0
Unfortunately, the dining experience was limited to just toasted bread.
Facilities
7.0
The hotel had decent facilities, but the dining options could be more diverse to enhance the overall experience.
Great location
Limited dining options
John
United Kingdom,
January
2024
8.2/10
This hotel offers a unique experience by the lake with adequate privacy and stunning views. It's conveniently situated near Bacalar's center and offers easy access to both natural beauty and city attractions. The room with windows to the outside terrace elevates the stay, although the dining options might be limited. The range of facilities adds to the overall appeal.
Rooms
8.0
The room with windows to the outside terrace was a highlight, providing a connection to the beautiful surroundings.
Service
9.0
I appreciated the immediate assistance with our booking and reservations, making our stay hassle-free. The availability of airport shuttle and tour assistance added value to our experience.
Location
9.0
The location offers a perfect blend of nature and convenience, surrounded by the jungle while being close to both the lake and city center.
Dining
7.0
Facilities
8.0
The hotel's facilities seem to cater to different needs, enhancing the overall stay by providing a range of amenities for guests to enjoy.
Charles
United States,
July
2023
8.2/10
The hotel is nestled on the amazingly beautiful lake, with enough jungle in between to offer acceptable privacy. The rooms are spacious and clean, perfect for a relaxing stay. However, the location is far away from any restaurant, making dining options limited. The service is top-notch with efficient booking assistance and airport shuttle services. A downside is that there are no on-site dining options available, and the pricing is a bit high.
Rooms
8.0
The rooms are located on the second level and come with windows to the outside terrace, offering a lovely view of the lake.
Service
9.0
I appreciated the proactive approach of the staff in handling our booking promptly and arranging for convenient airport shuttle services.
Location
9.0
This hotel is directly situated on a beautiful white sand beach at the lagoon, surrounded by lush jungle, providing a serene and picturesque setting.
Dining
7.0
Although the hotel doesn't have on-site dining options, the pastries served were delightful.
Facilities
8.0
The hotel offers a paid airport shuttle service and tours/ticket assistance for added convenience.